1. Same smell-abatement measures applied during shipping to you. This is crucial to prevent any issues during transit, including concerns from local authorities. If a return is not sealed per these specifications, it risks being seized due to odor detection.
   We cannot process or issue refunds for unsealed packages that are confiscated, delayed, or otherwise impacted during transit.
   
2. Shipping Carrier for Returns
   We accept returns exclusively via USPS using a pre-approved return label. Do not use UPS or other carriers for returning products, as they are not permitted under our policy. Unauthorized carrier use may result in delayed or unprocessed returns.
   
3. Seized or Compromised Returns
   Suppose a return is seized, delayed, or flagged due to improper sealing, odor, or non-compliance with these instructions. In that case, we will not expend additional resources to retrieve the package or process refunds or replacements. It is the customer’s responsibility to follow all return shipping guidelines.
   
4. How to Return Products: Ensure the product is sealed as it was when shipped to you. Include the documentation that was shipped originally so we can track which return and invoice is related. Use the USPS return label provided with your order or contact us to request one. Drop off the return at an authorized USPS location. No need for special treatment; if it's sealed properly, there should be no concern. Get your tracking number and keep it for reference. 

By proceeding with a return, you acknowledge and agree to comply with this policy. Failure to follow these guidelines may result in forfeiture of your refund or replacement.

For any questions regarding returns, please contact our support team before shipping back your product.

Refunds:

Our refund and returns policy is in effect for 14 days from receipt of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days, depending on your bank.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.

Sale Items:

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at growhouseexotix@gmail.com.

Shipping Returns:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance with a signature required. We cannot guarantee that we will receive your returned item.